Privacy Policy

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IDCreator Privacy Policy

Project Arcadia, LLC dba IDCREATOR.COM (“IDCREATOR”, “Company”, or “we”) have core business principles that dictate we protect the privacy of our customers and all those who use our Services. With this principle in mind, We created this Privacy Policy to demonstrate our commitment to your privacy. Unless otherwise noted, the Services are provided by IDCREATOR inside of the United States. Please note that the failure to use the Services in line with this Privacy Policy may result in immediate termination of the Services, among other actions.

1. What Information do we collect?

IDCREATOR collects information about you, our clients (“Clients” or “you”) and the individuals who participate in, or are invited to participate in, any of our Services (“Service Participants”). Collectively, the information collected about you (“Client Information”) and Service Participants (“Participant Information”) are referred to as “Information”.

Client Information:

When Clients register for our Services, we ask them for personal information including, but not limited to, name and contact information, company name, name of business representative, title of business representatives, company address, telephone number, email address, user name and password, and billing information which may include credit card numbers. Clients also provide us with Information regarding the Services they have ordered.

Service Participant Information:

We receive Participant Information from both Clients and directly from Service Participants. This may include any of the following categories of information relating to a Service Participant: personal data and the personal data of others, which may include first and last name, student ID number, grade level, ethnicity, address, phone number, and email, or any combination of the same (“Personally Identifying Information” or “PII”). Before receiving such Information, we contractually require that you warrant that you have a pre-existing relationship with the Service Participant. Service Participants provide us with Information that you may request when using the Services, for example, their gender or zip code, as well as answers to questions. Clients are solely responsible for their content and information provided, and we do not control the theme or questions asked. We may also receive other information communicated by Service Participant directly to IDCREATOR through the Service.

We also log Client and Service Participant Internet Protocol addresses to monitor use of Services and for system administration purposes, including tracking a web session so that we know when, how often and what web-pages of our websites are visited. We also use Service Participant’s Internet Protocol address to analyze and develop reports on the number and frequency of Participant’s use of our Services. To prevent the need to re-insert user-name and password as you and your Service Participants move from one page of our websites to the next, we use “cookies” – short pieces of information used by web browsers to temporarily remember information provided by a user. But, cookies are generally deleted once the web browser used to access a web-site is closed.

2. How do we use information?

We use your Client Information in the normal course of our business, including to contact you regarding technical support, discuss billing issues, or to bring to your attention any aspect of our mutual business. Collected information such as browsing history, site preferences and cookie data may be used for marketing purposes such as introducing you to new products and services you may be interested in. We may also use your contact information to provide you with policy updates. All Participant Information resides in our database primarily for the benefit of you, our Clients. At your direction, we use a Service Participant’s email address (and perhaps name) to send invitations and reminders. We also use Participant Information to improve the performance of our Site and services by analyzing site and user behavior, including frequency of use, troubleshooting technical problems, resolving disputes and to address complaints, and to verify compliance with the Terms of Use. If IDCREATOR intends to use any Information in a manner that deviates from this Privacy Policy we will provide notice of how we intend to use that Information. The use of that specific Information will be used solely as stated in the alternative disclosure.

IDCREATOR owns all data that it develops for its Clients and owns all of the reports and analyses that it develops for its Clients. IDCREATOR does not use or disclose any individual Participant Information for any purposes, except to develop Services for the Client’s benefit.

3. With whom do we share information?

We never sell Information, and we do not share the Information with any third parties except under the following very limited circumstances:

3.1. Participant Information with Client:

Our Services provide tools that allow you, our Client, to create identity cards for your employees, contractor, and clients.

Accordingly, we provide you with access to the Participant Information given in response to requests for data needed. We do not share personally identifying information about the Client or Service Participant with any third-party, unless it’s required to perform the Services, and we do not share any personally identifying information about the Service Participant to you (other than such information that you provide to us). You may use the Participant Information consistent with your own privacy policy and applicable law. We are not responsible for your improper disclosure or use of any Information obtained from the Services.

3.2. As You Explicitly Allow:

We may share or otherwise use your Client Information as you explicitly allow us to and we may share Participant Information as both you and the Service Participant expressly allow.

3.3. Agents Acting on Our Behalf:

We may share some of your Information with other companies who provide us with technical, billing, and other type of essential supporting services. They will be contractually granted access to only that Information which is necessary for them to do their jobs and they will be prohibited from using the Information for any other purpose including sharing the Information with any other party.

3.4. For Legal Reasons:

We may be required to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, and such responses may require disclosure of Information. We may also share your Information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

3.5. Affiliates and Acquisition:

We may share Information with our affiliated/commonly owned companies or during any real or potential acquisition or merger of our company by or with another. We will notify you if your Information becomes subject to a different privacy policy.

3.6. Compliance:

We acknowledge that the use and dissemination of student education records and PII are governed by state and federal laws, including, but not limited to the Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232g, and the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C.A § 6502, and strive to comply with these mandates at all times.

4. Can the information be changed?

Your Client Information may be viewed and modified in our active database in real-time, at any time. The changed Information may remain in archives and records for some period of time. Once a Service Participant has submitted their data, they may access his or her Participant Information. Service Participants may contact you and you, in turn, will be able to view the Service Participant’s collected Participant Information and, where appropriate, work with us in modifying Participant Information.

You may permanently delete all PII from our system at any time.

5. How is the information protected?

Our Site has substantial and elaborate security measures in place to protect your Information. Unique user names and passwords must be entered each time a person logs on. Our Service web-sites are hosted in a secure server environment that uses a firewall and other technology to prevent access from outside intruders, in line with prevailing industry standards. Internally, we use security-logs, train our employees, and limit access to IDCREATOR personnel who need to know the Information to deliver the Services. When transmitting sensitive Information, we use encryption technology. All of our technology and processes are not, however, guarantees of absolution security. Clients must actively protect their Information by maintaining the confidentiality of all usernames and passwords and by adequately installing the appropriate anti-virus programs and security measures on their own systems. You must immediately notify IDCREATOR if any information security breach is suspected.

Contact us at [email protected].

6. Changes in the Privacy Policy:

As we are constantly improving the Services and expanding our business, and we reserve the right to modify this Privacy Policy from time to time to reflect such improvements. In the event we make such changes, we will announce the changes and post the new policy on our Site. We will also provide advanced notice of any material changes to this Privacy Policy, to permit you a reasonable chance to review and consent to the same. Information collected after the new policy is posted will be used in conformance with the new policy. Information gathered under the old policy will continue to be used in conformance with that policy. We may use Information according our new privacy policies, but in such event, we will take reasonable measures to notify Service Participants of the changes and obtain their consent to use the information in line with the new policy.

Phone & Fax:
+1 (855) MAKE-IDS

Sales: [email protected]
Support: [email protected]

Mailing Address:
5130 E Thomas Rd
Phoenix, AZ 85018
United States

Working Days/Hours:
Mon - Fri / 9:00AM - 5:00PM MST