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Terms and Conditions

View our full terms and conditions below.

  Payment Terms
In most cases, payment for printing services is due at the time the order is placed with IDCREATOR. Payment should be made via the integrated shopping cart using a valid credit card (Visa, MasterCard, Discover or American Express cards are accepted) or via PayPal. Payment may also be made via a Check or Money Order (Money Gram, Postal Service Money order, Western Union). Checks are payable to "Project Arcadia LLC". Bank wire transfers are also accepted for large and international orders. Orders will not be shipped until payment has cleared. We do not accept COD orders. For your added security, we use advanced encrypted payment systems (High-grade Encryption AES-256 256 bit) on our website so that completely secure encrypted payment information is safely transmitted over the internet. Because IDCreator.com is part of the Project Arcadia LLC Parent Company, your credit card statement will show the name, Project Arcadia LLC. Credit Terms are available to established customers. Please contact [email protected] for more information.
  Price and Product Specifications

All Prices are shown in U.S. Dollars. Card prices are calculated automatically based on quantity and card features. Prices, minimums, quantities and specifications are subject to change without notice. ID accessories may be shipped separately from ID cards. While IDCREATOR’s high definition card printers are the most advanced in the industry, actual color of the products may vary slightly from those shown, due to some limitations of computer transmission and printing process.

  Data Integrity

IDCREATOR offers two advanced data management technologies, magnetic stripe encoding and barcodes in various symbologies. IDCREATOR guarantees that your card will be read effectively by your reading device, or we will fix your card, free of charge providing the following is met:

Data inputted into the magnetic stripe encoding field or barcoding field must be inputted by the user correctly. If the user is using Variable Fields in the encoding/barcode and generating multiple cards, the user is responsible make sure that the correct information is inputted in the variables. Correct information pertains not only to the user inputting the intended information, but also to use of correct/allowable characters and cases.

Barcodes must not be modified in any way. We cannot guarantee that a barcode will work with your reader if it is stretched, scaled, cropped, or occluded.

Barcodes must have a minimum 3 pixels of white space around the edge or border of the barcode image. If the card has a colored background, it is recommended that the User places a white rectangle behind the barcode. Many readers have difficulty reading complete barcodes if the edges of the black barcode are touching dark areas. Therefore it is the User’s responsibility to make sure that the perimeter of the barcode is on white space.

  Order Minimums
In regards to Custom Printed ID Cards, there are no minimum order quantities to order from us!
  Production and Approval

IDCREATOR begins to work on your submission as soon as you submit it. As any other business, IDCREATOR is bound to all laws and regulations so under no circumstances will IDCREATOR print or issue an official Identification Card that is being or has been issued by any government agencies such as Identity Cards or Drivers Licenses. IDCREATOR will not print any Student Cards issued by any school, college or University.

If your design contains copyrighted elements please send IDCREATOR a written proof on an official letter on letterhead granting IDCREATOR permission to print these items by email at [email protected] or by fax at (+1) 855-625-3437. Please note that all letters will be check for eligibility.

IDCREATOR is unable to assist in reproducing copyrighted ID cards without written official authorization.

It may take one additional business day to approve the design the first time. Multiple identities based upon the approved card design do not need to be approved and will ship quickly. If changes are made to a design, it will need to be reapproved for printing. It is the User’s responsibility to monitor the approval status of a design.

If you are not able to provide to provide IDCREATOR with an official letter granting us permission to print a copyrighted item you may modify your design and remove these copyrighted elements. If your design is not able to pass IDCREATOR’s design approval, IDCREATOR will issue a full refund (including all shipping charges) in the form of store credit. This refund can be used to order a new design for up to 30 days from the original date of purchase. New submissions will be reviewed and either approved or denied for printing based upon the “Terms and Conditions”. Approval status is shown in the “My Designs” tab after submission.

IDCreator reserves the right to deny service to any customer.

All orders for approved designs placed before 12:00 PM PST will ship out the next business day. Although many orders placed after the cutoff will be processed that day, we cannot guarantee that orders placed after the cutoff will be filled and shipped.

  Title and Risk of Loss

Title and risk of loss shall pass to User at the time of delivery to the carrier for shipment.Concerning an unsigned delivery, a Delivery Confirmation code will be used to determine delivery status to the address for orders shipped Priority Mail (standard shipping method and free shipping method). Priority Mail Orders shipped that carry a USPS Delivery Confirmation code will be used to determine whether the item has been delivered to the provided address. IDCREATOR is not responsible for Priority Mail which the USPS Delivery Confirmation Service flags as having been delivered or packages that are undeliverable and have not been returned to us yet. Tracking down the package becomes the customer’s responsibility. The customer forfeits all rights to an “Item Not Received” chargeback claim by selecting Priority Shipping. Be sure the address you input is accurate during checkout.

For secure shipments, we have an array of other shipping options where signature and ID are required for delivery:
- USPS Express Mail
- FedEx Ground
- FedEx 2 day
- FedEx Next Day

  Shipping Information

Products can be shipped to all fifty (50) states, as well as APO and FPO addresses, Puerto Rico and other territories. We also ship internationally to many locations. However, the following restrictions apply:

• Free Shipping offers only apply the 50 US states and its territories
• Hawaii, Alaska and Puerto Rico require expedited shipping.
• We can ship internationally, however some shipping restrictions such as method and destination may apply.
• For certain orders, a signature will be required upon delivery.
• Shipping for international orders will automatically be calculated based upon weight and destination, however additional shipping costs may apply in certain cases.

  Claims
Our responsibility for the shipment of merchandise ends when the carrier confirms delivery is made. All claims for damage or shortages must be made directly within 5 business days of receipt. The filing of such a claim in no way alters the terms of payment due.
  Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer must contact us prior to sending an order back.
We reserve the right to refuse any returns for security products. Custom made products may not be returned. If a product does not meet quality standards due to the customer’s customization, it will not be eligible for a return or refund. If you have any questions regarding the return policy of a specific product, please contact us prior to placing the order.
Additional non-returnable items: * Gift cards * Downloadable or virtual products
To complete your return, we require a receipt or proof of purchase. If there is no damage to the product upon receipt the buyer is responsible for return shipping. When the return is received, the buyer will be eligible for a full refund, minus a 20% restocking fee.
Shipping costs are non-refundable after the order has left our facility.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 10 days after delivery
  Order Cancellations
Requests for order cancellation must be made 24 hours before shipment. We in no way guarantee that we will be able to accommodate custom order cancellation requests once a custom order reaches the production line, and will be unable to issue any refund. Because our turnaround times are so fast, orders are sent to production quickly, so please make sure they are correct when ordering.
  Sales Tax
Because we are located in Scottsdale, Arizona, we must collect sales tax from all shipments to Arizona
  Intellectual Property
Purchaser shall not use Seller’s intellectual property, whether tangible or intangible, including, but not limited to, Seller’s designs, descriptions, illustrations, artwork, photographic layouts, trademarks or trade names (“Intellectual Property”), without Seller’s prior written approval. No license or right to use Seller’s Intellectual Property is implied or granted herein.
  Termination
Seller may terminate this Agreement if Purchaser breaches or is in default of any obligation hereunder, which default is incapable of cure; or which, being capable of cure, has not been cured within five (5) days after receipt of notice of such default; or such additional cure period as Seller may authorize. Seller may terminate this Agreement without notice and may regard Purchaser as in default of this Agreement, if Purchaser becomes insolvent, makes a general assignment for the benefit of creditors, files a voluntary petition of bankruptcy, suffers or permits the appointment of a receiver for its business or assets, or becomes subject to any proceeding under any bankruptcy or insolvency law, whether domestic or foreign, or has wound up or liquidated its affairs. Upon termination for nonpayment, Seller shall be entitled to cease filling orders in addition to any other remedies to which it may be entitled.
  Disclaimer
SELLER HAS NOT MADE AND DOES NOT MAKE, NOR SHALL SELLER BE DEEMED TO HAVE MADE OR GIVEN, AND HEREBY EXPRESSLY DISCLAIMS, ANY WARRANTY, GUARANTY OR REPRESENTATION, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANDISE DESIGN, VALUE, CONDITION, QUALITY, DURABILITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY, OR EXPRESS OR IMPLIED WARRANTIES AS TO QUALITY OR CORRESPONDENCE WITH PRIOR DESCRIPTION OR SAMPLE. IF MERCHANDISE IS PURCHASED BY WAY OF A PURCHASE ORDER OR SIMILAR DOCUMENT, THAT DOCUMENT IS DEEMED TO INCLUDE THIS DISCLAIMER OF EXPRESS AND IMPLIED WARRANTIES, REGARDLESS OF WHETHER THE PURCHASE ORDER OR DOCUMENT IS SILENT OR CONTRARY TO THIS DISCLAIMER. USER IS RESPONSIBLE FOR ALL CONTENT PRINTED ON THE DESIGNER. IDCREATOR WILL NOT PRINT DOCUMENTS WHICH APPEAR TO BE FAKE IDENTIFICATION. AUTHORIZATION WILL BE REQUIRED FOR GOVERNMENT OR CORPORATE SEALS, LOGOS, OR INFORMATION. IDCREATOR WILL NOT BE HELD LIABLE IN ANY WAY FOR ANY REASON FOR ANY USE OR MISUSE OF PRINTED GOODS. ALL LIABILITY IS RESIDES WITH THE USER.
  Indemnification
PURCHASER SHALL INDEMNIFY, DEFEND AND HOLD SELLER HARMLESS FROM AND AGAINST ALL ACTUAL OR ALLEGED LIABILITY, LOSS, DAMAGE, COST AND EXPENSE, INCLUDING ACTUAL ATTORNEY’S FEES AND COURT COSTS, TO THIRD PARTIES RESULTING FROM PURCHASER’S BREACH OF THIS AGREEMENT, OR FROM THE USE OF MERCHANDISE WHILE SUCH MERCHANDISE IS IN PURCHASER’S, OR PURCHASER’S END-USER’S, POSSESSION OR CONTROL. IN ADDITION, PURCHASER AGREES TO DEFEND, INDEMNIFY AND HOLD SELLER HARMLESS FROM ANY AND ALL LIABILITY, LOSS, DAMAGE, COST AND EXPENSE, INCLUDING ACTUAL ATTORNEY’S FEES AND COURT COSTS, WHICH SELLER MAY SUFFER OR INCUR ARISING FROM PURCHASER’S RESALE OF MERCHANDISE, PURCHASER’S OR END-USER’S LABELS, PACKAGING, SPECIFICATIONS, SALE OR USE OF MERCHANDISE, INCLUDING BUT NOT LIMITED TO, ACTUAL OR ALLEGED PATENT, TRADEMARK OR COPYRIGHT INFRINGEMENT.
  Limitation of Liability
Seller’s maximum liability for any breach of this Agreement, or any other claim related to the merchandise, shall be limited to the price of the merchandise or portion thereof sold to Purchaser hereunder. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOST PROFITS OR BUSINESS OPPORTUNITIES OR DAMAGE TO REPUTATION.
  Entire Agreement/ Amendments
Any other previous oral or written communications, representations, agreements or understanding between the Seller and Purchaser are no longer of any force and effect; this Agreement supersedes and replaces all prior agreements between Seller and Purchaser, and constitutes the entire agreement and understanding between the parties, concerning the sale and purchase of merchandise. This Agreement shall not be modified or amended orally, or by any course of dealing or trade usage, but only in writing executed by both parties, and shall not be assigned by Purchaser without the express written consent of Seller. The terms and conditions of this Agreement shall be binding upon each parties successors and assigns, as applicable. Seller may, without the consent of Purchaser, assign its rights hereunder, including its rights to collect and receive payment of amounts due hereunder.
  Casus Fortuitus
If Seller’s ability to deliver merchandise is impaired due to circumstances beyond Seller’s reasonable control, including but not limited to fire, flood, government action, accident, labor disputes or shortage, or inability to obtain from its usual sources raw material, materials (including energy), finished goods, equipment, or transportation, Seller shall be excused without liability from making delivery to the extent of such impairment. If Seller’s ability to deliver a product is reduced due to any such circumstances, Seller may reduce the contract quantity upon written notice to Purchaser, in which case Purchaser’s obligation to purchase merchandise from Seller hereunder shall be reduced and adjusted accordingly.
  Notices
All notices, demands or requests provided for or permitted to be given pursuant to this Agreement must be in writing and shall be deemed to have been properly given or served by (i) depositing in the United States Mail, postpaid and registered or certified return receipt requested, (ii) hand delivery; or (iii) reputable express courier providing written receipt of delivery, and addressed to the addresses of the parties set forth herein or on purchaser’s purchase order. All notices, demands and requests shall be effective upon the date of actual receipt of the notice, demand or request by the addressee thereof. Rejection, or other refusal to accept, or the inability to deliver because of changed address of which no notice was given, shall be deemed to be receipt of the notice, demand or request sent. By giving at least thirty (30) days written notice hereof, both parties shall have the right from time to time and at any time during the term of this Agreement to change their respective addresses.
  Waiver
The failure of either party to insist, in any one instance or more, upon the performance of any of the covenants or conditions of this Agreement, or to exercise any right or privilege herein conferred, shall not be construed as thereafter waiving any such covenants, conditions, rights or privileges, but the same shall continue and remain in full force and effect.
  Law Compliance
If for any reason any provision contained in this Agreement is held to be invalid, illegal, unenforceable, or otherwise void by a court of competent jurisdiction, the remaining provisions of this Agreement shall not be affected and shall continue in full force and effect.
  Severability
If for any reason any provision contained in this Agreement is held to be invalid, illegal, unenforceable, or otherwise void by a court of competent jurisdiction, the remaining provisions of this Agreement shall not be affected and shall continue in full force and effect.
  Relationship of Parties
Nothing contained herein shall be construed to create an association, joint venture, trust, or partnership, or impose a trust or partnership covenant, obligation, or liability on or with regard to the parties. Each party shall be individually responsible for its own covenants, obligations, and liabilities under this Agreement.
  Construction of Agreement
Any ambiguities or uncertainties in the wording of any provision of this Agreement shall not be construed or interpreted for or against any party because that party drafted or caused its legal representative to draft the provision. Unless expressly stated otherwise in this Agreement, words used in the singular include the plural, the plural includes the singular, and the neuter gender includes the masculine and the feminine.